Privacy Policy

Date: 25 April 2025

This Privacy Policy describes how Xtract Recycling Solutions Limited ("we," "us," or "our") collects, uses, and discloses your personal information when you use our website and services. This policy applies to information collected through our website, communications, and other interactions.

Information We Collect

We may collect the following types of personal information:

Information you provide to us directly:
- Contact information (name, email address, phone number, address)
- Business information (company name, job title)
- Any information you provide in correspondence, inquiries, or customer service interactions.
Information we collect automatically:
- IP address, browser type, operating system
- Website usage data (pages visited, time spent, referring website)
- Cookies and similar tracking technologies (see our Cookie Policy for details)
Information from third parties:
- Information from business partners, affiliates, or service providers
- Publicly available information

How We Use Your Information

We may use your personal information for the following purposes:

Providing and improving our services:
- To provide the services you request.
- To manage your account and our relationship with you.
- To personalise your experience.
- To analyse and improve our website, services, and business operations.
Communication:
- To respond to your inquiries and requests.
- To provide customer support.
- To send you important notices and updates.
Marketing:
- To send you promotional materials and marketing communications (where permitted by law and with your consent, where required).
- To measure the effectiveness of our marketing campaigns.
Legal and compliance:
- To comply with applicable laws, regulations, and legal processes.
- To protect our rights, property, and safety, and the rights, property, and safety of others.

Disclosure of Your Information

We may disclose your personal information to the following third parties:

Service providers: Third-party vendors who provide services on our behalf (e.g., IT support, hosting, payment processing, marketing).
Business partners: Partners with whom we offer co-branded services or engage in joint marketing activities.
Affiliates: Our subsidiaries and related companies.
Legal authorities: Law enforcement agencies or other government officials when required by law or to protect our legal rights.
Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
With your consent: Other third parties with your explicit consent.

Your Choices

You have the following rights regarding your personal information:

Opt-out of marketing: You may opt out of receiving marketing communications from us at any time.
Access and correction: You may access and update your personal information.
Deletion: You may request that we delete your personal information, subject to legal limitations.
Data Portability: You may have the right to receive your personal data in a structured, commonly used and machine-readable format.
Right to object: You may have the right to object to the processing of your personal data under certain circumstances.

To exercise these rights, please contact us using the information in the "Contact Us" section.

Security

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. These measures include:

Encryption of data where appropriate.
Secure storage of data.
Access controls to limit who can access your information.
Regular security assessments.

However, no method of transmission over the internet or method of electronic storage is completely secure.

Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

International Data Transfers

Your personal information may be transferred to and processed in countries outside of your own. We will take steps to ensure that your personal information is protected in accordance with this Privacy Policy and applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated Privacy Policy on our website and/or through other communication methods. The date of the last update is indicated at the top of the policy.

If you have any questions about this Privacy Policy, please contact us at:

Xtract Recycling Solutions Limited

hello@xtractrecyclingsolutions.com